About - Why PTM
PTM was founded on, and continues to be dedicated to, three simple principals:
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Trust and Professionalism
PTM will warn your trust and keep our promises. PTM's customer systems trust us to provide professional, high quality assistance, support, staff and resources. PTM's General Managers, Region Managers and customer support staff will not make a commitment that they can't keep. For a company the size of PTM, trust, stability and honest communication are very important. the transit industry is a relatively small world, we cannot afford to have a negative reputation. -
Exclusive focus on the management of transit systems
PTM is not the largest transit management firm in the country, nor do we want to be. We want to continue to grow, but never become so large that our customers are just a number who do not receive the individualized attention that they expect and deserve. PTM firmly believes that our size fosters a greater commitment to and stronger relationships with transit systems than the larger transit management firms. -
Commitment to high quality, customized management solutions
PTM's on-site and senior management teams are committed to partnering with transit systems to provide high quality, customized management solutions. We work closely with transit authorities, municipalities, Boards, and/or transit staffs to create a vision for the system and help achieve its goals and priorities. We are small enough that our senior management can become closely involved with each of our transit management customers, including regular visits. This is a focus that we have maintained, even as we've grown.
Customer Support Services
PTM offers each customer transit system a wide range of support services, including:
Labor services
Strategic planning
Region Manager
Weekly safety bulletin
Customized safety materials
National Purchasing Agreements through Veolia
PTM Connect intranet bulletin board
PTM In Touch - monthly conference call with all Managers and corporate staff
Quarterly Human Resources conference call
Quarterly Maintenance conference call
Quarterly progress report to customers
Annual technical workshops (HR, Maintenance, Security, Funding, etc.)
PTM resource library
Annual General Manager meeting
Annual customer satisfaction survey
